Shipping policy

1. Shipping Destinations

We offer shipping throughout the United States, including all 50 states. Our shipping services are intended for customers purchasing furniture and related home products within the United States.

We currently do not offer international shipping. Orders requiring delivery outside the United States cannot be fulfilled.

Our shipping arrangements are designed to accommodate furniture and home goods of different sizes and packaging requirements. Delivery remains subject to the availability of shipping services for the destination address.

2. Shipping Rates

We provide Standard Shipping with the following rates:

Order Subtotal	Standard Shipping Fee
Below $160	$7.99
$160 or more	Free Shipping

Shipping charges are calculated based on the merchandise subtotal, excluding shipping fees.

Orders with a merchandise subtotal below $160 incur a $7.99 Standard Shipping fee. Orders with a merchandise subtotal of $160 or more qualify for free Standard Shipping.

Applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

We do not impose additional shipping or handling fees beyond those disclosed during checkout.

3. Order Processing Time

Our standard order processing time is 1–3 business days.

Order processing includes confirming your purchase, preparing the merchandise, packaging items appropriately, and arranging shipment.

Business days are Monday through Friday, excluding applicable U.S. public holidays.

Weekends and public holidays are not counted toward the processing period.

Please note that order processing time is separate from shipping transit time. The estimated transit period begins after your order has been shipped.

Orders may require preparation and packaging appropriate to the size, weight, and characteristics of the furniture purchased.

4. Order Cutoff Time

Our daily order cutoff time is 6:00 PM Pacific Time (PT).

The following rules apply:

Orders confirmed before 6:00 PM PT on business days: Processing begins on the same business day.
Orders confirmed after 6:00 PM PT on business days: Processing begins on the next business day.
Orders placed on weekends or applicable U.S. public holidays: Processing begins on the next business day.

Beginning processing on the same day does not mean that an order will ship that day.

All orders remain subject to the standard processing period of 1–3 business days.

Pacific Time is used consistently for order cutoff calculations, regardless of the customer's location within the United States.

5. Shipping Method and Estimated Delivery Times

We offer Standard Shipping for eligible orders throughout the United States.

Our estimated shipping schedule is as follows:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Standard Shipping Transit	6–9 business days

The estimated total delivery time includes both order processing and shipping transit.

Delivery estimates are calculated from the business day on which order processing begins. Orders confirmed after the cutoff time, on weekends, or on applicable public holidays begin processing on the next business day.

The estimated transit time of 6–9 business days begins after shipment.

These timeframes are estimates rather than guarantees of delivery on a particular date.

Actual delivery times may be affected by circumstances such as severe weather, transportation disruptions, public holidays, address-related issues, or other reasonable logistical delays.

We will address shipping and delivery issues in accordance with this policy and applicable consumer protection laws.

6. Taxes and Customs

Applicable taxes are included in the displayed prices of our products.

Customers are not required to pay additional taxes that have already been included in the product price.

For shipments that require customs clearance, the relevant customs procedures are handled through our designated logistics service arrangements.

Customers are not responsible for additional import duties or customs clearance charges that were not disclosed during checkout.

Not all shipments within the United States require customs clearance. Customs procedures apply only when relevant to the actual shipping arrangement.

The total amount payable for your order, including any applicable Standard Shipping fee, will be disclosed before you complete checkout.

7. Order Confirmation and Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.

The shipping notification will include available tracking information, such as a tracking number and instructions for checking shipment progress.

Tracking information may not become available immediately after shipment confirmation. Updates can take additional time to appear as the shipment moves through the transportation network.

Tracking status may also be updated at different intervals depending on the shipping process.

If you have not received your shipping confirmation or are unable to locate your tracking information, please contact us at customer@dreltorin.com.

Including your order number will help us review your request.

8. Shipping Delays

We aim to process and ship orders within the published timeframes. However, occasional delays may occur because of circumstances affecting order preparation, transportation, or delivery.

Potential causes of delays include:

Severe weather conditions.
Transportation or logistics disruptions.
U.S. public holidays.
Incorrect or incomplete delivery information.
Other circumstances reasonably affecting shipment or delivery.

If your order has not arrived within the estimated delivery period of 7–12 business days, please contact our customer service team.

Preferred Contact: customer@dreltorin.com

Phone: +1 (509) 613-7284

When contacting us, please provide your order number and any available tracking information.

We will review the order status and assist with identifying the cause of the delay and the appropriate next steps.

Delayed Shipment and Consumer Rights

If we cannot ship an order within the applicable promised shipping period, we will follow the requirements of the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and other applicable laws.

Where required, we will provide appropriate delay notifications, explain available options, and obtain customer consent to a revised shipping schedule.

If a customer does not consent to a delay or is otherwise entitled to cancel under applicable law, we will provide the required cancellation and refund.

Shipping delays do not automatically eliminate our obligations to customers under applicable consumer protection laws.

9. Damaged or Incorrect Items

We recognize that furniture may require additional care during packaging and transportation because of its size, weight, or construction.

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer service team as soon as reasonably possible.

To help us review the issue, you may provide:

Your order number.
A description of the damage or problem.
Photographs of the affected item and packaging, if available.
Any additional information relevant to the shipment.

Photographs can help us assess the issue more efficiently, but they are not an absolute condition for exercising rights provided by applicable law.

After reviewing the circumstances, we will provide an appropriate remedy consistent with our Return & Refund Policy and applicable consumer protection laws.

Depending on the situation, available remedies may include a full refund, partial refund, repair, replacement where legally required or otherwise appropriate, or another applicable resolution.

For confirmed transportation damage, product defects, or incorrect items, we will cover the necessary and reasonable return shipping costs when a return is required.

We do not provide routine direct exchanges for ordinary purchases. This does not limit any remedy required by applicable law.

10. Lost Packages

If your tracking information indicates a delivery problem or your package has not arrived within a reasonable period, please contact us.

We will review the available shipping information and coordinate with the relevant logistics service provider where necessary.

If a shipment is confirmed lost, or we are otherwise responsible for nondelivery under applicable law, we will provide an appropriate resolution.

Depending on the circumstances, this may include arranging another shipment or issuing a refund.

Customers will not be required to assume responsibility for shipment losses where applicable consumer protection laws place that responsibility on the seller.

We will assess delivery disputes based on the relevant order information, shipping records, and applicable legal obligations.

11. Order Changes and Cancellations

We understand that customers may occasionally need to change or cancel an order.

Before Shipment

If your order has not yet shipped, you may contact customer service to request cancellation.

Eligible unshipped orders may be canceled for a full refund to the original payment method.

If you need to correct order details, please contact us as soon as possible.

We will review modification requests based on the current processing status of the order. Changes cannot be guaranteed once order preparation has progressed.

After Shipment

Once an order has shipped, it generally cannot be canceled directly.

If you no longer want the merchandise, please wait until it arrives and follow our Return & Refund Policy.

Our general voluntary return period is 14 calendar days from the date you receive your order, subject to the conditions described in that policy.

For damaged, defective, or incorrect merchandise, appropriate remedies remain available in accordance with applicable law and our Return & Refund Policy.

Refunds for eligible canceled orders will be returned to the original payment method.

The inability to cancel an order after shipment does not eliminate any applicable return, refund, or other statutory consumer rights.

12. Shipping Address Accuracy

Please provide a complete and accurate shipping address when placing your order.

Before completing checkout, we recommend reviewing the following information:

Recipient's full name.
Street address.
Apartment, suite, or unit number, if applicable.
City and state.
ZIP code.
Contact telephone number.

Accurate delivery information helps reduce the risk of shipping delays and unsuccessful deliveries.

If you notice an error in your shipping address, contact customer service as soon as possible.

For orders that have not yet shipped, we will review whether the requested correction can be completed.

After shipment, address changes may be restricted by the transportation process and cannot be guaranteed.

If an incorrect or incomplete address results in a failed delivery, return, or redelivery, we will review the circumstances and determine an appropriate resolution.

Any applicable additional costs will be assessed based on the actual cause, reasonable expenses, prior disclosures, and applicable law. We do not impose an undisclosed fixed address correction fee.

Customers are encouraged to verify their information carefully, but responsibility for delivery problems will be determined according to the circumstances and applicable consumer protection requirements.

13. Delivery Responsibility

We aim to provide clear shipping information and reasonable assistance throughout the order fulfillment and delivery process.

Customers are responsible for providing accurate order and delivery information.

We are responsible for handling orders and addressing shipping-related concerns in accordance with our published policies and applicable law.

Although estimated delivery times may be affected by circumstances beyond our reasonable control, we will review concerns involving delayed, damaged, lost, or undelivered merchandise and provide appropriate assistance.

We do not automatically transfer all transportation risks or responsibilities to customers when an order is handed to a shipping service provider.

Nothing in this policy limits your rights under applicable consumer protection laws.

14. Contact Us

If you have questions about shipping charges, processing times, delivery estimates, tracking information, shipping delays, damaged merchandise, or lost packages, please contact our customer service team.

Dreltorin

Website: https://dreltorin.com

Email: customer@dreltorin.com