Welcome to our FAQ page. Here you'll find helpful information about our furniture, ordering process, payment methods, shipping, returns, and customer support. If you need further assistance, please contact our customer service team.

1. Products and Shopping

What types of furniture do you offer?

We offer furniture for different areas of your home, including coffee tables for living rooms, beds and bed frames for bedrooms, and sideboards for dining rooms and other living spaces.

How can I choose the right furniture?

Review the product description, dimensions, and other available specifications before placing your order. Measure your available space and consider doorways, hallways, and other access points to help ensure the furniture fits your home.

Will the product look exactly like the pictures?

We aim to present our products as accurately as possible. However, actual colors may vary slightly depending on your screen settings, device, and lighting conditions. Please refer to the product description and specifications for important details.

2. Orders and Payments

How do I place an order?

Select the product you want, add it to your cart, and proceed to checkout. Enter your billing and shipping information, choose an accepted payment method, and review your order details before submitting your purchase.

Which payment methods do you accept?

We accept the following payment card brands: American Express, JCB, Mastercard, Discover, Diners Club, and Visa. All prices and transactions are displayed in U.S. dollars (USD). Payment approval is subject to the applicable card issuer or payment service provider.

What should I do if my payment is declined?

Check that your payment information is correct and that your card is valid. You may also contact your card issuer to ask whether any restrictions apply. If the problem continues, please contact our customer service team for assistance.

Can I change my order after placing it?

If you need to change your order or shipping information, contact customer service as soon as possible. We will check the order status and determine whether the requested change can be made before shipment. Changes cannot be guaranteed once an order has progressed through processing or shipping.

3. Shipping and Delivery

Where do you ship?

We offer shipping throughout the United States. We do not currently offer international shipping.

How much does shipping cost?

Standard Shipping costs $7.99 for orders with a merchandise subtotal below $160. Orders with a merchandise subtotal of $160 or more qualify for free Standard Shipping. The threshold is calculated using the merchandise subtotal, excluding shipping charges.

How long does shipping take?

Order processing generally takes 1–3 business days, and estimated shipping transit time is 6–9 business days. The estimated total delivery time is 7–12 business days, including processing and transit. These are estimates rather than guaranteed delivery dates.

What is your daily order cutoff time?

Our daily order processing cutoff is 6:00 PM Pacific Time. Orders confirmed before the cutoff on a regular business day begin processing that day. Orders confirmed after the cutoff, on weekends, or on applicable U.S. public holidays begin processing on the next business day. Beginning processing does not mean the order ships that day.

How can I track my order?

After your order ships, we will send a shipping notification by email with available tracking information. Tracking updates may take some time to appear. If you do not receive tracking information or have questions about your shipment, please contact customer service.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, contact us at customer@dreltorin.com or call +1 (509) 613-7284. Please include your order number so we can review the status and assist you. Any applicable delay notification and refund requirements will be handled in accordance with relevant law.

What if my package is lost or arrives damaged?

Contact customer service if your package appears to be lost or your furniture arrives damaged. Please provide your order number and a description of the issue. Photos of the product and packaging can help us assess damage. We will investigate the situation and provide an appropriate solution in accordance with our policies and applicable law.

4. Cancellations, Returns, and Refunds

Can I cancel my order?

You may request cancellation before your order ships. Eligible unshipped orders can be canceled for a full refund. Contact customer service as soon as possible to verify the order status and submit your request.

Can I cancel an order that has already shipped?

Orders that have already shipped generally cannot be canceled directly. Please wait for delivery and follow our Return & Refund Policy if you wish to request a return. Shipment does not eliminate any rights or remedies available under applicable law.

What is your return period?

Our general voluntary return period is 14 calendar days after you receive your merchandise, subject to the conditions in our Return & Refund Policy. This voluntary policy does not replace any rights or remedies required by applicable law.

Do you offer exchanges?

We do not offer direct exchanges for ordinary purchases. If you want a different item, you may request a return in accordance with our Return & Refund Policy and place a separate order. This does not limit legally required remedies for defective or nonconforming products.

When will I receive my refund?

For eligible returned merchandise, we initiate the refund within 1–3 business days after the returned items have been received and verified. Refunds are generally issued to the original payment method. The time it takes for the funds to appear in your account depends on your bank, card issuer, or payment service provider.

What if I receive the wrong or a defective product?

Please contact customer service and explain the problem. Include your order number and relevant product details. Photos may help us review the issue more efficiently. We will assess the circumstances and provide an appropriate remedy under our policies and applicable law.

5. Furniture Care and Maintenance

How should I clean my furniture?

Use a soft cloth and cleaning methods suitable for the product's material and finish. Avoid harsh chemicals, abrasive cleaners, and excessive moisture. Always follow the care instructions supplied with your specific item.

How can I protect furniture from damage?

Clean spills promptly, use coasters when appropriate, avoid prolonged direct sunlight, and keep furniture away from excessive heat and moisture. Follow any product-specific weight limits and maintenance instructions.

What should I know before assembling furniture?

Read the assembly instructions carefully and use the recommended hardware. Follow any product-specific safety requirements, including wall anchoring where instructed. If you notice damaged parts or an unstable structure, stop using the affected item until the issue has been assessed.

6. Privacy and Customer Support

How is my personal information handled?

We handle personal information in accordance with our Privacy Policy and applicable law. Information may be used as necessary to process orders, arrange delivery, provide customer support, and manage returns or refunds. For more information, please review our Privacy Policy and Cookies Statement.

How can I contact customer service?

You can reach us by email or phone using the contact details below. Email is our preferred contact method for order-related questions because it allows you to include relevant details and keep a written record of your request.

7. Contact Information

Email: customer@dreltorin.com

Phone: +1 (509) 613-7284

Address: 1700 S 12th Ave, Yakima, WA 98902, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Pacific Time)

Shipping Coverage: Throughout the United States

If you have a question that is not covered here, please contact our customer service team. We will review your inquiry and assist you in accordance with our published policies and applicable law.