At Dreltorin, we want you to feel confident when purchasing furniture and home furnishings from our website. We understand that a product may not always meet your expectations or may occasionally arrive with an issue. This Return & Refund Policy explains how to request a return, cancel an eligible order, report a product problem, and receive a refund.

This policy applies to purchases made through https://dreltorin.com for delivery within the United States.

1. Return Eligibility and 14-Day Return Window

We offer a 14-calendar-day return window for eligible products, beginning on the date you receive your order.

You may request a return within this period if you change your mind, select an unsuitable size or color, or no longer need the product.

To qualify for a standard voluntary return:

• Your return request must be submitted within 14 calendar days after delivery.
• The item should be in its original condition, without damage or signs of use beyond what is reasonably necessary to inspect it.
• All essential parts, accessories, hardware, and included components should be returned with the item.
• Original packaging should be retained whenever possible to help protect furniture during return transportation.
• Items that have been assembled, extensively used, damaged through improper handling, or returned with essential components missing may not qualify for a standard voluntary return.

We assess return eligibility based on the product's condition and the circumstances of the request.

The 14-day return window is part of our voluntary return policy. It does not replace or restrict any rights you may have under applicable law regarding defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To help us process your request efficiently, please follow these steps.

Step 1: Contact Customer Service

Email us at customer@dreltorin.com within the applicable return period.

Please include:

• Your order number.
• The name of the product you wish to return.
• Your return or refund request.
• Your contact information.
• A brief description of any damage, defect, missing component, or incorrect item, if applicable.

For a standard voluntary return, a detailed explanation is not required.

If you are reporting a damaged, defective, or incorrect item, photographs may help us understand and resolve the issue more efficiently. However, photographs are not an absolute requirement for exercising rights available under applicable law.

Step 2: Return Request Review

Our customer service team will review your request based on the order details, delivery date, product condition, and applicable return requirements.

If your return is eligible, we will provide instructions for the next steps, including the appropriate return destination.

Please do not send products to our general contact address unless our customer service team has confirmed that it is the correct return location.

Step 3: Prepare and Ship Your Return

For returns requiring shipment, carefully package the item to reduce the risk of damage during transportation.

Whenever possible, use the original packaging or other protective materials suitable for the item's size, weight, and construction.

Include all essential components and accessories.

For standard voluntary returns, you are responsible for arranging return transportation and obtaining the necessary shipping label or documentation.

We recommend keeping your shipping receipt and tracking information until your return has been processed.

Step 4: Return Inspection

Once your returned item arrives, we will inspect it to verify its condition and confirm that it meets the applicable refund requirements.

If the item does not meet our standard voluntary return conditions, we will explain the reason and discuss the available options.

Step 5: Refund Processing

Once we receive and verify an eligible returned item, we will initiate your refund within 1–3 business days.

Refunds are generally issued to the original payment method used for the purchase.

The time it takes for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider.

3. No Direct Exchanges

We currently do not offer direct exchanges for standard returns.

Furniture products can vary considerably in size, packaging, availability, and transportation requirements. To help ensure that each order is processed accurately, we handle changes in product preference through returns and separate purchases rather than direct exchanges.

If you would prefer a different size, color, or style, you may request a return of the original item under this policy and place a new order for your preferred product.

The new purchase is processed as a separate order and remains subject to product availability and the applicable price at the time of purchase.

This policy does not limit any repair, replacement, refund, or other remedy that may be required under applicable law for defective, damaged, or incorrectly supplied goods.

4. Order Cancellations

Cancellation options depend on whether your order has been shipped.

Orders Not Yet Shipped

If your order has not been shipped, you may contact our customer service team to request cancellation.

Eligible unshipped orders can be canceled for a full refund to the original payment method.

We do not charge a cancellation fee for eligible unshipped orders.

Please contact us as soon as possible so we can confirm your order's shipping status and process the cancellation.

Orders Already Shipped

Once an order has shipped, it generally cannot be canceled directly.

If you no longer want the product, please wait until it is delivered and then submit a return request under our 14-day return policy.

Standard voluntary return conditions and applicable return shipping responsibilities will apply.

Shipping an order does not eliminate any rights or remedies available to you under applicable law.

5. Damaged, Defective, or Incorrect Items

We take product quality and order accuracy seriously.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us so we can review the issue and determine an appropriate resolution.

Examples include:

• Furniture damaged during transportation.
• Products with manufacturing defects or functional problems.
• Items that do not match the products ordered.
• Missing essential components or hardware that affect normal use or assembly.
• Other product or fulfillment problems for which we are responsible under applicable law.

Please provide your order number, a description of the problem, and any relevant supporting information. Photographs are helpful when available.

Depending on the circumstances and applicable law, available resolutions may include:

• A full refund.
• A partial refund, where appropriate and agreed upon.
• Repair of the affected product.
• Replacement of a defective or incorrectly supplied item.
• Another appropriate remedy required by applicable law.

For confirmed product defects, shipping damage, or incorrect items, we will cover necessary and reasonable return shipping costs.

Our customer service team will provide appropriate return instructions or arrangements when a return is required. Please contact us before arranging a return shipment for these issues so that unnecessary expenses can be avoided.

We will not charge a return handling fee for confirmed defects, shipping damage, or incorrect items.

You will not be required to accept a partial refund in place of another remedy to which you are legally entitled.

Product-related legal remedies are not automatically excluded because the standard 14-day voluntary return period has ended.

6. Return Shipping and Shipping Labels

Return shipping arrangements depend on the reason for the return.

Standard Voluntary Returns

If you return an eligible product because of personal preference, an unsuitable size or color, or a change of mind:

• You are responsible for arranging return transportation.
• You must obtain your own return shipping label or shipping documentation.
• We do not provide prepaid return shipping labels for standard voluntary returns.
• You may select a suitable shipping service based on the furniture's dimensions, weight, and packaging requirements.
• You are responsible for the return shipping charges.
• You should retain proof of shipment and tracking information.

Because furniture can be large or heavy, return shipping costs may vary significantly depending on the product, shipping distance, and transportation service selected.

Please ensure the item is properly packaged to help prevent damage during transit.

Returns Due to Product or Fulfillment Issues

If a product is confirmed to be defective, damaged during shipping, or incorrectly supplied, we will cover the necessary and reasonable return shipping costs.

Our customer service team will explain the appropriate arrangements based on the product and circumstances.

The return destination will be confirmed during the return process and may differ from our general contact address.

7. Return Shipping Costs and Fees

We aim to make return-related costs clear before you ship an item.

For standard voluntary returns, customers are responsible for the actual return transportation costs charged by their selected shipping provider.

We do not apply an undisclosed fixed return handling fee or automatically deduct unannounced processing charges from eligible refunds.

Any treatment of the original order's shipping charges will follow the applicable shipping and refund terms disclosed for the purchase, subject to applicable law.

For confirmed product defects, transportation damage, or fulfillment errors attributable to us, customers will not be responsible for necessary and reasonable return transportation costs or return handling fees.

If a product is damaged through improper use, is materially altered, or otherwise fails to meet the conditions for a standard voluntary return, the request may be declined after reasonable review.

Any decision will take into account the circumstances of the return and applicable consumer protection requirements.

8. Return Inspection and Refund Eligibility

Returned products are reviewed after receipt to confirm their condition and the reason for the return.

For standard voluntary returns, we may consider whether:

• The return was requested within the 14-day return window.
• The item has been returned in an acceptable condition.
• Essential accessories, components, and hardware are included.
• The item shows damage or use beyond what is reasonably necessary for inspection.
• The return complies with the instructions provided by our customer service team.

If a standard voluntary return does not meet the applicable conditions, we will explain the reason for our decision.

Items damaged through customer misuse or improper handling may not qualify for a voluntary refund.

These inspection requirements do not override legal remedies for defective products, incorrect fulfillment, or other circumstances protected under applicable law.

9. Refund Amounts and Payment Methods

Refund amounts are determined by the reason for the return, the condition of the product, the applicable order terms, and relevant legal requirements.

Standard Voluntary Returns

For an eligible voluntary return, we will refund the qualifying merchandise amount in accordance with this policy.

Customer-paid return shipping charges are generally not reimbursed for voluntary returns.

Any refund of the original delivery charge will depend on the applicable shipping terms and legal requirements.

Damaged, Defective, or Incorrect Items

For confirmed product or fulfillment problems, we will determine an appropriate remedy based on the circumstances and applicable law.

Where a full refund is appropriate, it will include the amounts required to be refunded under applicable law.

A partial refund may be offered when appropriate, but it will not be imposed in place of a remedy to which you are legally entitled.

Refund Method

Refunds are generally returned to the original payment method used at checkout.

If an issue prevents a refund through the original payment method, our customer service team will contact you to discuss an appropriate resolution.

We do not charge an additional refund processing fee.

10. Refund Processing Time

We aim to process approved refunds promptly and transparently.

Refunds for Returned Products

After we receive and verify that a returned product qualifies for a refund, we will initiate the refund within 1–3 business days.

This timeframe refers to when we initiate the refund, not necessarily when the money appears in your account.

Your bank, card issuer, or payment provider may require additional processing time before the funds become available.

Refunds for Canceled Orders

For an eligible order canceled before shipment, we will promptly initiate a full refund to the original payment method.

You do not need to wait for a product return when the order has not shipped.

Refunds Not Requiring a Return

If we approve a refund that does not require the item to be returned, we will initiate the refund promptly after the resolution is confirmed.

Where applicable law requires an earlier refund or a different refund procedure, we will follow those requirements.

If you have questions about the status of an approved refund, please contact our customer service team with your order number.

11. Consumer Rights and Applicable Law

This policy is intended for customers purchasing furniture and home furnishings for delivery throughout the United States.

Our 14-day standard return window is a voluntary service offered by our store and should not be interpreted as a uniform statutory cancellation period under U.S. law.

Your rights may vary depending on applicable federal and state laws and the circumstances of your purchase.

Nothing in this policy is intended to exclude or restrict legal protections relating to defective goods, inaccurate order fulfillment, applicable warranties, refunds, or other consumer remedies.

This policy does not limit any rights or remedies available to you under applicable law.

12. Contact Us

If you have questions about a return, refund, cancellation, or product issue, please contact our customer service team.

Email: customer@dreltorin.com

Phone: +1 (509) 613-7284

Contact Address: 1700 S 12th Ave, Yakima, WA 98902, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Pacific Time)

Shipping Coverage: Throughout the United States

When contacting us about an existing order, please include your order number so we can assist you more efficiently.