Privacy Policy
1. Scope of This Policy
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use our website, browse furniture and home products, place an order, request customer assistance, or interact with our services.
Our website primarily serves individual consumers throughout the United States. This policy applies to personal information processed in connection with our online retail activities, including order management, payment coordination, shipping, returns, refunds, and customer communications.
By using our website, you acknowledge that this Privacy Policy is available for your review. Where applicable law requires consent for specific processing activities, we will seek that consent separately.
Our website may contain links to independently operated third-party websites. Their handling of personal information is governed by their own privacy practices, which we encourage you to review.
2. Information We Collect
We collect personal information relevant to providing our products and services. The categories of information involved depend on how you interact with our website.
Information You Provide
When you place an order, contact customer service, or request assistance, we may collect:
- Your full name.
- Email address and telephone number.
- Billing and shipping addresses.
- Products purchased and order details.
- Transaction and order confirmation records.
- Customer service inquiries and correspondence.
- Information submitted in connection with cancellations, returns, or refunds.
We use this information to respond to your requests and carry out the services associated with your purchases.
Payment Information
When you make a purchase, payment processing involves information necessary to authorize, verify, and complete the transaction.
Depending on the payment arrangements used, relevant payment information may be processed by payment service providers. We may receive transaction confirmations, payment status information, and other records necessary for order administration.
The handling and storage of complete payment card credentials depend on the payment systems actually used. We do not represent that particular payment security arrangements are in place unless they have been verified.
Technical and Browsing Information
Depending on the website's technical configuration, information generated during your visit may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- Dates and times of website access.
- Pages visited and website interactions.
- Cookie identifiers and related technical information.
- Technical logs necessary for website operation and security.
The collection of particular technical information depends on the technologies and services actually operating on the website.
3. How We Collect Information
Personal information may be obtained through several methods.
Direct Interactions: Information you submit when completing a purchase, providing delivery details, contacting customer support, or requesting after-sales assistance.
Transaction Activities: Information generated when an order is placed, processed, shipped, canceled, returned, or refunded.
Website Technologies: Technical information collected through website operations, server logs, Cookies, or similar technologies where these are implemented.
Service Providers: Information received from providers involved in processing payments, fulfilling orders, or supporting customer transactions, where applicable.
We seek to limit the information processed to what is reasonably relevant to the stated purpose.
4. Cookies and Similar Technologies
Cookies are small data files that websites may place on your browser or device. They can help support website functionality, remember preferences, and provide information about website usage.
Depending on the technologies enabled, the following categories may be relevant.
Essential Cookies
These Cookies support functions necessary for website operation, such as maintaining shopping sessions, supporting shopping cart activities, and helping protect transactions.
Disabling necessary Cookies may affect the availability or performance of certain website functions.
Functional Cookies
Functional Cookies may remember selected preferences or settings to make future visits more convenient.
Their availability depends on the features actually implemented.
Analytics Cookies
Where analytics technologies are used, these Cookies may help evaluate website traffic, understand how visitors interact with pages, and identify opportunities to improve website performance.
Advertising Cookies
If advertising or marketing measurement technologies are implemented, related Cookies may be used to measure advertising effectiveness or support relevant marketing activities.
The use of such technologies is subject to applicable privacy requirements and available consumer choices.
First-Party and Third-Party Cookies
First-party Cookies are associated with the website you are visiting. Third-party Cookies may be associated with external services integrated into a website.
The particular Cookies used, their providers, purposes, and expiration periods depend on the website's actual technical configuration.
5. Cookie Choices, Consent, and Storage
We recognize the importance of informing visitors about technologies that may store or access information on their devices.
You can generally manage Cookies through your browser settings, including reviewing, blocking, or deleting stored Cookies.
Please be aware that restricting essential Cookies may interfere with shopping cart functionality, session continuity, or other necessary features.
Where applicable law requires consent before using nonessential Cookies or similar technologies, such technologies must be subject to an appropriate consent mechanism.
Where consent is the basis for processing, you may withdraw that consent in accordance with applicable law. Withdrawal does not affect processing lawfully carried out before the withdrawal.
Continuing to browse the website is not automatically treated as valid consent where applicable law requires an affirmative choice.
Cookie retention periods vary according to their purposes and technical settings. Specific expiration periods must be determined from the technologies actually deployed.
For questions about Cookie use or available privacy choices, please contact us using the information provided below.
6. How We Use Personal Information
We use personal information for purposes reasonably connected to our retail operations and customer services.
These purposes include:
- Order Processing: Receiving, confirming, administering, and fulfilling purchases.
- Payment Coordination: Supporting transaction authorization, payment verification, and related recordkeeping.
- Delivery Arrangements: Using necessary shipping information to arrange delivery throughout the United States.
- Customer Communications: Providing order updates, responding to inquiries, and addressing service requests.
- Returns and Refunds: Reviewing cancellation requests, processing eligible returns, and coordinating refunds.
- Website Operations: Maintaining website functionality and addressing technical issues.
- Security and Fraud Prevention: Identifying potentially unauthorized transactions, misuse, or other security concerns.
- Legal Compliance: Meeting applicable legal, regulatory, accounting, and recordkeeping obligations.
If optional analytics or marketing activities are implemented, information used for those purposes will be handled in accordance with applicable disclosure, consent, and opt-out requirements.
Information supplied for completing a purchase is not automatically treated as authorization for unrelated marketing communications.
7. How We Share Personal Information
Certain information may need to be disclosed to external parties to complete transactions or provide requested services.
Depending on the services actually used, potential recipients include:
Payment Service Providers: To support payment authorization, transaction processing, and payment-related inquiries.
Shipping and Fulfillment Providers: To arrange delivery and address shipment-related issues. Information may include the recipient's name, delivery address, telephone number, and relevant order details.
Website Hosting and Technical Support Providers: To support website operation, maintenance, and security where these services are provided externally.
Customer Support Providers: To assist with customer inquiries and order-related services where external support arrangements exist.
Legal and Regulatory Authorities: Where disclosure is required by applicable law, valid legal process, or other lawful obligations.
Information disclosed for these purposes should be limited to what is reasonably necessary.
If third-party advertising, analytics, or cross-context behavioral tracking technologies are used, related disclosures and consumer choices must reflect the actual processing activities and applicable laws.
Some state privacy laws define the sale or sharing of personal information broadly, including certain disclosures that do not involve a monetary payment.
Where an activity qualifies as a regulated sale, sharing, or targeted advertising practice, applicable notice and opt-out obligations must be satisfied.
8. Data Retention
We retain personal information for periods reasonably necessary to fulfill the purposes described in this policy, subject to applicable legal obligations.
The appropriate retention period depends on the nature of the information and why it is processed.
For example:
- Order and Transaction Records: May be needed for purchase administration, accounting, and applicable recordkeeping requirements.
- Shipping and After-Sales Records: May be necessary to address delivery issues, returns, refunds, or customer disputes.
- Customer Communications: May be retained as needed to respond to requests and maintain relevant service records.
- Technical and Security Records: May be needed for operational troubleshooting, security, and prevention of unauthorized activity.
- Cookies and Related Identifiers: Retention depends on the particular technology, its purpose, and applicable settings.
When determining appropriate retention periods, we consider operational necessity, applicable legal requirements, potential disputes, and relevant consumer privacy rights.
When information is no longer reasonably required, it should be deleted, deidentified, or otherwise handled appropriately under applicable law and actual data management arrangements.
Certain information may need to be retained despite a deletion request where a lawful exception applies.
9. Data Security
We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, and misuse.
Data protection practices should reflect the sensitivity of the information involved, the nature of the processing, and reasonably foreseeable security risks.
However, internet communications and electronic storage systems cannot be guaranteed to be completely secure.
We therefore cannot promise that every security risk can be eliminated.
This statement does not limit any data protection or security obligations imposed by applicable law.
If you believe personal information associated with your purchase or communications has been compromised, please contact us so the concern can be reviewed.
10. Your Privacy Rights
Depending on your state of residence, the nature of the information involved, and applicable privacy laws, you may have certain rights concerning your personal information.
Right to Know or Access
You may have the right to request information about the personal information collected, used, or disclosed concerning you.
Right to Correction
You may have the right to request correction of inaccurate personal information, subject to applicable legal requirements.
Right to Deletion
You may have the right to request deletion of certain personal information.
Deletion requests may be subject to lawful exceptions, including obligations relating to transactions, security, legal compliance, or dispute resolution.
Right to Data Portability
Where applicable law provides this right, you may request a copy of certain personal information in an appropriate portable format.
Right to Opt Out
Depending on applicable state law and the processing activities involved, you may have the right to opt out of:
- The sale of personal information.
- Certain sharing of personal information.
- Targeted advertising.
- Other regulated processing activities for which an opt-out right applies.
These rights depend on whether the relevant processing activity actually occurs and whether the applicable law covers the activity.
Right to Withdraw Consent
Where processing relies on your consent, you may withdraw that consent in accordance with applicable law.
Withdrawal does not invalidate processing lawfully performed before consent was withdrawn.
Right to Non-Discrimination
Where applicable law provides this protection, you have the right not to receive unlawful discriminatory treatment for exercising your privacy rights.
How to Submit a Privacy Request
To exercise an applicable privacy right, email customer@dreltorin.com and describe your request.
Please provide sufficient information to help us identify the relevant records and understand your request.
We may request additional information where reasonably necessary to verify your identity or authority to act on another person's behalf.
We will review and respond to privacy requests according to the procedures and deadlines required by applicable law.
If an applicable state law provides a right to appeal a decision concerning your privacy request, you may contact us by email to request further review. Any legally required appeal procedures and notices will apply.
Privacy rights and available exceptions vary across jurisdictions.
11. Applicable Privacy Laws
Our privacy practices are subject to the United States federal and state laws applicable to our activities.
These may include relevant provisions of the Federal Trade Commission Act, the California Consumer Privacy Act as amended by the California Privacy Rights Act, and other applicable state consumer privacy and data security laws.
The applicability of particular state privacy statutes may depend on factors such as business activities, statutory thresholds, consumer residence, and the nature of the processing.
We also recognize applicable requirements concerning data security, breach notification, and protection of children's personal information.
We do not represent that all states provide identical privacy rights or impose identical requirements.
European Union General Data Protection Regulation
Our website primarily serves consumers in the United States.
The European Union General Data Protection Regulation (GDPR) is not automatically applicable merely because a website can be accessed from the European Union.
If particular processing activities fall within the GDPR's territorial scope, we will address the obligations applicable to those activities.
Where the GDPR applies, processing must have an appropriate legal basis under Article 6, determined by the actual purpose and circumstances. Depending on those circumstances, a relevant basis may include consent, performance of a contract, compliance with a legal obligation, or legitimate interests, where legally available.
Any additional GDPR requirements, including data subject rights and international transfer safeguards, must be assessed in relation to the specific processing activity.
12. International Data Transfers
Personal information may be accessed, processed, or stored outside the country in which a consumer resides if the website's actual service arrangements involve international data processing.
Whether such transfers occur depends on the locations and activities of the service providers and systems used.
Potential purposes of international processing may include technical support, website operations, payment-related services, or other legitimate operational functions, where those arrangements actually exist.
The countries or regions receiving personal information, the categories of recipients, and the relevant transfer safeguards must be determined from verified operational arrangements.
We do not identify any particular foreign country as a confirmed destination or claim that a specific international transfer mechanism is currently in place without that verification.
Where applicable law requires international transfer safeguards, the relevant processing arrangements must comply with those requirements.
If GDPR-regulated personal information is transferred to a country outside the European Economic Area, an appropriate transfer mechanism may be required. Depending on the circumstances, this may involve an applicable adequacy decision, European Commission Standard Contractual Clauses, or another legally permitted mechanism.
The availability and suitability of any such mechanism depend on the actual transfer.
For questions about whether your information is processed internationally, the recipients involved, or applicable safeguards, please contact us using the details below.
13. Children's Privacy
Our website is intended for general consumers shopping for furniture and related home products. It is not designed specifically as an online service directed toward children under the age of 13.
We recognize that the Children's Online Privacy Protection Act (COPPA) may impose additional requirements in circumstances covered by that law.
If we become aware that personal information from a child has been collected in circumstances requiring parental consent or other protections that have not been satisfied, we will take appropriate steps consistent with applicable law.
Parents or legal guardians who have concerns about information relating to a child may contact us using the details below.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in website operations, information processing activities, legal requirements, or relevant business practices.
Updated versions will be made available through our website.
Where applicable law requires additional notice, consent, or other action before implementing a material change, we will follow those requirements.
Changes to this policy do not eliminate privacy rights that consumers hold under applicable law.
We encourage visitors to review this page periodically for updated information.
15. Contact Us
If you have questions about this Privacy Policy, the handling of your personal information, Cookies, or your applicable privacy rights, please contact us.
Email: customer@dreltorin.com
Phone: +1 (509) 613-7284
Address: 1700 S 12th Ave, Yakima, WA 98902, United States
Shipping Coverage: Throughout the United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Pacific Time)
You may submit requests concerning access, correction, deletion, or other applicable privacy rights through our customer service email.
We will review requests and provide responses in accordance with applicable legal requirements.