Payment Methods


1. Accepted Payment Methods

At Dreltorin, we offer several card payment options to help customers purchase furniture and related home goods through our website.

We currently accept the following six payment card brands:

  • American Express
  • JCB
  • Mastercard
  • Discover
  • Diners Club
  • Visa

You can select an accepted payment method during checkout. All transactions are subject to authorization by the relevant card issuer or payment service provider.

Please review your payment details carefully before submitting your order.

2. Payment Currency

All product prices and transactions on our website are displayed and processed in U.S. dollars (USD).

Your order total will be shown in USD before you complete checkout.

If you use a card associated with a non-USD account, your card issuer may apply its own currency conversion rate or additional fees.

Any such currency conversion charges are determined by your financial institution and are separate from the charges imposed by our website.

For questions about exchange rates or card issuer fees, please contact your bank or card provider directly.

3. How to Make a Payment

Purchasing furniture through our website involves a straightforward checkout process.

To complete a purchase:

  1. Browse our furniture selection and choose the products you would like to purchase.
  2. Add your selected items to the shopping cart.
  3. Proceed to checkout.
  4. Enter the required billing and shipping information.
  5. Select one of our accepted payment methods.
  6. Review your order details, merchandise subtotal, applicable shipping charges, and final amount.
  7. Submit your order and complete any payment verification required by your card issuer or payment service provider.

Payment authorization may be required before an order can be successfully completed.

Please ensure that your billing information and payment details are accurate to help prevent transaction errors.

4. Order Total and Shipping Charges

We believe customers should be able to review the amount they are paying before completing a purchase.

The checkout page displays the applicable order charges, including merchandise prices and shipping fees.

Our Standard Shipping rates are:

Merchandise Subtotal Standard Shipping
Below $160 $7.99
$160 or more Free Shipping

The free shipping threshold is based on the merchandise subtotal, excluding shipping fees.

Applicable taxes are included in our displayed product prices.

Customers are not required to pay additional customs clearance charges or import duties that were not disclosed during checkout.

We do not add undisclosed payment processing or handling fees to your order.

Any fees independently charged by your bank or card issuer, such as currency conversion charges, are governed by that institution's terms.

For further information about delivery charges and shipping arrangements, please refer to our Shipping Policy.

5. Payment Authorization and Order Confirmation

When you submit an order, your payment may require authorization from your card issuer or the relevant payment service provider.

Authorization procedures may include verification of payment information and confirmation that the transaction can be approved.

A payment attempt does not necessarily mean that the transaction has been approved or that the order has been successfully completed.

If authorization is declined or the payment cannot be completed, you may need to review your payment details or contact your card issuer.

Once your order has been successfully submitted and confirmed, it will proceed according to our order processing arrangements.

Payment confirmation does not mean that an order has already shipped.

Our standard order processing period is 1–3 business days, as described in our Shipping Policy.

If you have questions about whether an order was successfully placed or whether a payment was completed, please contact customer service.

6. Failed or Declined Payments

Occasionally, a card payment may be unsuccessful or declined.

Possible reasons include:

  • Incorrect card information.
  • An expired payment card.
  • Insufficient available funds or credit.
  • A transaction restriction imposed by the card issuer.
  • An authorization request declined by the issuing bank.
  • Incomplete payment verification.
  • A temporary payment processing issue.

If your payment does not go through, we recommend checking the information entered during checkout.

You may also contact your bank or card issuer to determine whether a transaction restriction or authorization issue is preventing payment.

If appropriate, you can try submitting the payment again after resolving the issue.

If the problem continues, please contact us at customer@dreltorin.com and provide a brief description of the difficulty you encountered.

Please do not include your complete card number, card security code, or account password in your email.

Some authorization issues can only be resolved by the card issuer or payment service provider.

7. Payment Security and Privacy

We recognize the importance of protecting personal and payment-related information when shopping online.

Payment transactions involve the processing of information necessary to complete purchases and obtain applicable transaction authorization.

We encourage customers to enter payment information only through the designated checkout process and to avoid sharing sensitive financial details through ordinary email.

For your protection:

  • Do not send complete payment card numbers by email.
  • Do not share card security codes or account passwords.
  • Review your payment details before confirming a purchase.
  • Contact your card issuer if you notice suspicious or unfamiliar transactions.

Information collected in connection with purchases is subject to our Privacy Policy and applicable privacy and consumer protection requirements.

We do not make guarantees that any online payment process is entirely free from security risks.

For further information about how personal information is handled, please review our Privacy Policy.

8. Order Cancellations and Refunds

Our cancellation and refund arrangements are governed by our Cancellation Policy and Return & Refund Policy.

Cancellation Before Shipment

If your order has not yet shipped, you may contact customer service to request cancellation.

Eligible unshipped orders can be canceled for a full refund of the amount paid.

Refunds are generally issued to the original payment method used for the purchase.

Orders Already Shipped

Once an order has shipped, it generally cannot be canceled directly.

If you no longer want the merchandise, please wait until delivery and follow the applicable return procedures.

Returns After Delivery

Our general voluntary return period is 14 calendar days from the date you receive your order.

Return requests are subject to the conditions outlined in our Return & Refund Policy.

For eligible returned merchandise, refunds are initiated within 1–3 business days after the returned items have been received and verified.

This return processing timeframe does not apply to successfully canceled unshipped orders.

Refund Method and Arrival Time

Refunds are generally returned to the original payment method used when placing the order.

Once a refund has been initiated, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

We do not guarantee a specific refund posting date because financial institutions have different processing procedures.

Refunds and other remedies for damaged, defective, or incorrect merchandise are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. Payment Questions and Transaction Concerns

If you experience a payment-related issue, our customer service team can help review the relevant order information.

You may contact us about:

  • Failed or declined payments.
  • Questions about payment or order confirmation.
  • Possible duplicate charges.
  • Unexpected order amount discrepancies.
  • Refund status inquiries.
  • Other payment-related concerns.

When contacting us, please provide your order number, the email address associated with the purchase, and a brief explanation of the issue, when available.

We may request additional information reasonably necessary to locate or verify a transaction, but we will not ask you to send complete card numbers, card security codes, or account passwords through ordinary email.

If you believe a transaction is unauthorized or wish to dispute a card charge, you may also contact your card issuer directly.

Nothing in this policy restricts any payment dispute rights or consumer protections available under applicable law.

10. Contact Us

If you have questions about accepted payment methods, transaction authorization, order charges, or refunds, please contact our customer service team.

Dreltorin

Website: https://dreltorin.com

Email: customer@dreltorin.com

Phone: +1 (509) 613-7284

Address: 1700 S 12th Ave, Yakima, WA 98902, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Pacific Time)

Shipping Coverage: Throughout the United States

Transaction Currency: U.S. Dollars (USD)

Email is our preferred contact method for payment-related inquiries because it allows you to provide relevant order details and maintain a record of your request.

We aim to provide clear payment information and assist customers with reasonable questions about their purchases.