Get in Touch

We're here to help with questions about our furniture, orders, shipping, returns, and refunds. Whether you're exploring our products or need assistance with an existing purchase, you can reach us using the contact information below.

We recommend contacting us by email so you can share relevant details and keep a record of your inquiry.

Website Information

Email Support

Email: customer@dreltorin.com

Email is our preferred contact method for customer service inquiries.

You can contact us about product information, order status, shipping and tracking, order changes or cancellations, returns and refunds, damaged or incorrect items, and other shopping-related questions.

Please include a brief description of your inquiry and your order number, if applicable, to help us review your request.

Phone Support

Phone: +1 (509) 613-7284

You can also reach us by phone during our published customer service hours.

For questions involving specific orders or return requests, please have your order information available when contacting us.

Contact Address

1700 S 12th Ave, Yakima, WA 98902, United States

This is our contact address. If you need to return merchandise, please contact customer service and follow the instructions provided under our Return & Refund Policy before sending any items.

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM (Pacific Time)

Our customer service team handles inquiries during these hours, excluding applicable public holidays.

Emails received outside our regular service hours will be reviewed during normal customer service hours.

Shipping Coverage

We offer shipping throughout the United States.

For information about shipping charges, order processing, estimated delivery times, and tracking, please refer to our Shipping Policy.

How We Can Help

We can assist with a variety of furniture shopping inquiries, including:

• Product Questions: Information about coffee tables, beds and bed frames, sideboards, and other details relevant to your purchase.
• Order Assistance: Questions about order status, purchase information, order changes, and eligible cancellation requests.
• Shipping and Tracking: Assistance with shipment updates, tracking information, delivery delays, and delivery-related concerns.
• Returns and Refunds: Guidance on return eligibility, refund requests, and our return procedures.
• Damaged, Defective, or Incorrect Items: Assistance with reporting merchandise problems and understanding the available next steps.

Information to Include When Contacting Us

To help us understand your inquiry, please provide the following information when relevant:

• Your order number, if you have placed an order.
• The name associated with your purchase.
• The email address used during checkout.
• A brief explanation of your question or concern.
• Photographs of damaged, defective, or incorrect merchandise, if available and relevant.

You only need to provide information reasonably related to your inquiry.

For your security, please do not send complete credit card numbers, card security codes, account passwords, or other sensitive payment credentials by email.

We appreciate you taking the time to contact us and look forward to assisting you with your furniture shopping needs.