Cancellation Policy

1. Scope of This Policy

This Cancellation Policy explains how customers can request the cancellation of furniture and related home goods orders placed through https://dreltorin.com.

We understand that purchasing furniture involves planning and that customers may occasionally need to cancel an order or correct purchase details.

This policy outlines cancellation eligibility, the request process, refund arrangements, and the options available after an order has shipped.

Cancellation eligibility primarily depends on the order's actual shipping status. This policy should be read together with our Shipping Policy and Return & Refund Policy.

Nothing in this policy limits any cancellation, refund, or other consumer rights provided by applicable law.

2. Cancellation Before Shipment

Customers may request to cancel an order at any time before it has been shipped.

If your order has not yet shipped, you may contact our customer service team to request cancellation.

Eligible unshipped orders can be canceled for a full refund to the original payment method.

The following conditions apply:

Cancellation requests must be submitted before the order has shipped.
Eligibility is determined by the actual shipping status of the order.
Orders that are still being confirmed, prepared, or packaged are not automatically considered shipped.
Successfully canceled unshipped orders qualify for a full refund of the amount paid.
No cancellation fee is charged for an eligible unshipped order.

Because furniture orders may require preparation, packaging, and shipping arrangements, we recommend contacting us as soon as you decide to cancel.

If an order is approaching shipment or has entered the shipping handoff process, we will verify its actual status before determining whether cancellation remains possible.

Submitting a cancellation request does not automatically confirm that the order has been canceled. Our customer service team will review the request and communicate the result.

3. Cancellation After Shipment

Once an order has shipped, it generally cannot be canceled directly.

After shipment, the merchandise has entered the transportation process, and stopping delivery or reversing shipping arrangements may no longer be possible.

If your order has already shipped and you no longer wish to keep the merchandise, please follow these steps:

Wait for the order to be delivered.
Inspect the merchandise after receiving it.
Contact customer service to request a return in accordance with our Return & Refund Policy.

Our general voluntary return period is 14 calendar days from the date you receive your order.

Returns are subject to the eligibility requirements and procedures described in our Return & Refund Policy.

We provide return and refund services but do not offer routine direct exchanges for ordinary purchases.

If merchandise arrives damaged, defective, or incorrect, we will review the issue and provide appropriate remedies under our Return & Refund Policy and applicable consumer protection laws.

The inability to cancel an order directly after shipment does not eliminate your applicable return, refund, or other legal rights.

4. How to Request an Order Cancellation

To request cancellation, please contact our customer service team as soon as possible.

Step 1: Contact Customer Service

Our preferred contact method for cancellation requests is email:

Email: customer@dreltorin.com

You may also contact us by telephone:

Phone: +1 (509) 613-7284

Email is recommended because it allows you to provide order information clearly and retain a record of your request.

Step 2: Provide Your Order Information

To help us locate and verify your order, please provide the following information when available:

Your order number.
The name used when placing the order.
The email address associated with the purchase.
A clear statement requesting cancellation.
Reasonable proof of purchase or payment confirmation, if necessary for verification.

Please do not send complete payment card numbers, card security codes, account passwords, or other sensitive payment credentials by ordinary email.

We will request only information reasonably necessary to identify your order and process your request.

Step 3: Order Status Verification

After receiving your cancellation request, our customer service team will review the relevant order information.

This review may include confirming:

The order details and purchase information.
Whether the order has already shipped.
Whether the request qualifies for cancellation.
Whether additional information is reasonably necessary to verify the request.

Cancellation eligibility will be based on the order's actual shipping status rather than solely on whether internal preparation or packaging has begun.

Step 4: Cancellation Confirmation

If your order is eligible for cancellation, we will process the request and notify you of the result.

If the order has already shipped, we will explain the applicable next steps and direct you to our Return & Refund Policy.

A cancellation is considered confirmed once we have verified eligibility and communicated that the order has been canceled.

Step 5: Refund Processing

For a successfully canceled unshipped order, we will arrange a full refund to the original payment method.

We will provide confirmation of the cancellation and relevant refund information through an appropriate customer communication channel.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

5. Cancellation Refund Amount and Payment Method

A successfully canceled order that has not shipped qualifies for a full refund of the amount paid for that order.

This includes the merchandise amount and any shipping charges actually paid for the canceled order.

We do not deduct cancellation fees from eligible unshipped order refunds.

Refunds are generally issued to the original payment method used for the purchase.

The actual posting time depends on the processing procedures of the relevant financial institution or payment service provider.

We will initiate eligible cancellation refunds promptly and in accordance with applicable legal requirements.

Please note that the refund processing arrangements for canceled unshipped orders are separate from the procedures for returned merchandise.

Under our Return & Refund Policy, refunds for eligible returned merchandise are initiated within 1–3 business days after the returned items have been received and verified.

That return-processing timeframe does not apply as a waiting period to orders successfully canceled before shipment.

6. Requests Made During Order Processing

Furniture orders may move through several preparation stages before shipment, including order confirmation, merchandise preparation, packaging, and transportation arrangements.

An order that is being prepared or packaged is not necessarily considered shipped.

If you submit a cancellation request while your order is being processed, we will review its actual shipping status.

If the order has not shipped, it remains eligible for cancellation under this policy.

If shipment has already occurred, the order will generally need to be handled through the applicable return process after delivery.

We encourage customers to contact us promptly when a change in purchasing plans occurs.

7. Changes to Order Details

If you need to change information associated with an order, please contact customer service as soon as possible.

Requests may involve corrections to:

Recipient information.
Shipping address details.
Contact information.
Other relevant order information.

Whether a requested change can be completed depends on the order's actual processing and shipping status.

We will review reasonable modification requests, but we cannot guarantee that changes can be completed after shipping arrangements have progressed.

If you no longer want an unshipped order, you may request cancellation rather than modification.

For shipping address corrections and delivery-related changes, please also refer to our Shipping Policy.

8. Shipping Delays and Cancellation Rights

We aim to fulfill orders within the processing and shipping timeframes described in our Shipping Policy.

Our standard order processing time is 1–3 business days, and our daily order cutoff time is 6:00 PM Pacific Time.

If we are unable to ship an order within the applicable promised shipping period, we will comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and other applicable consumer protection requirements.

Where required, we will notify customers of the delay, provide relevant information about the revised shipping schedule, and obtain consent when necessary.

If you decline an applicable shipping delay or otherwise qualify for cancellation under the law, we will provide the required cancellation and refund.

These legal rights apply independently of the ordinary cancellation procedures described in this policy.

We do not require customers to accept an indefinite shipping delay.

9. Returns After Delivery

If an order has shipped and can no longer be canceled directly, customers may request a return after receiving the merchandise.

Our general voluntary return period is 14 calendar days from delivery.

Return eligibility, merchandise condition requirements, return shipping responsibilities, and refund processing are governed by our Return & Refund Policy.

For confirmed product defects, transportation damage, or incorrect merchandise, we will cover necessary and reasonable return shipping expenses when a return is required.

Depending on the circumstances and applicable law, remedies may include a full refund, partial refund, repair, replacement where required or otherwise appropriate, or another lawful resolution.

We do not offer routine direct exchanges for ordinary merchandise.

Nothing in this Cancellation Policy restricts remedies that consumers are entitled to receive under applicable law.

10. Customer Service and Request Handling

We aim to handle cancellation inquiries clearly and efficiently.

When you submit a request, our customer service team will review the available order information, verify the shipping status, and explain the appropriate next steps.

If additional information is reasonably necessary, we may contact you using the details associated with your order.

For eligible cancellations, we will arrange the applicable refund and communicate the outcome.

If an order cannot be canceled because it has already shipped, we will provide information about the available return process.

We do not impose an undisclosed cancellation review fee or require customers to provide unnecessary sensitive payment information.

All requests will be handled in accordance with our published policies and applicable consumer protection laws.

11. Consumer Rights and Policy Consistency

This Cancellation Policy is intended to provide transparent information about our order cancellation procedures.

It operates alongside our Shipping Policy and Return & Refund Policy.

The following principles apply:

Eligible unshipped orders may be canceled for a full refund.
Shipped orders generally cannot be canceled directly.
Customers may request eligible returns within 14 calendar days after receiving their merchandise.
Refunds are generally returned to the original payment method.
Damaged, defective, or incorrect merchandise is handled according to applicable law and our Return & Refund Policy.
Legally required cancellation and refund rights remain available regardless of the ordinary procedures described above.

Nothing in this policy excludes or limits any rights or remedies provided by applicable federal or state consumer protection laws.

12. Contact Us

If you have questions about an order cancellation, shipping status, refund, or return, please contact our customer service team.

Dreltorin

Website: https://dreltorin.com