1. Introduction and Scope

Welcome to Dreltorin. These Terms of Service explain the conditions that apply when you visit, browse, or make purchases through our website at https://dreltorin.com.

Our website offers furniture and related home goods to customers throughout the United States, including coffee tables, beds and bed frames, and sideboards.

These terms apply to activities such as browsing products, reviewing product information, placing orders, making payments, contacting customer service, and requesting applicable after-sales assistance.

By using our website or placing an order, you agree to the applicable terms governing your use and purchase, subject to applicable law. Please review these terms and our related shopping policies before completing a purchase.

Nothing in these Terms of Service requires you to waive consumer rights or legal protections that cannot lawfully be waived.

2. User Accounts and Website Use

Customers are responsible for providing accurate and complete information when placing orders or communicating with customer service.

When using our website, you agree to:

• Provide accurate billing, contact, and shipping information.
• Use a valid payment method that you are authorized to use.
• Provide a complete and deliverable shipping address.
• Avoid impersonating another individual or misrepresenting your identity.
• Refrain from fraudulent transactions or unauthorized payment activity.
• Avoid interfering with website security or normal operations.
• Respect applicable laws and the rights of other users.

If account functionality is available, customers who choose to use it should take reasonable steps to protect their login credentials and prevent unauthorized access.

Creating an account is not stated as a mandatory requirement for making purchases.

We may take reasonable measures to address fraudulent activity, unauthorized access, or misuse of website functions, consistent with applicable law.

These responsibilities do not reduce our obligations to provide accurate product information, process orders appropriately, protect personal information, or provide legally required consumer remedies.

3. Product Information, Availability, and Pricing

We aim to provide accurate and useful information about the furniture and home goods offered on our website.

Product pages may include descriptions, images, dimensions, materials, specifications, prices, and availability information.

Product Descriptions and Images

Product photographs are intended to help customers understand the appearance and design of the merchandise.

Actual colors may appear slightly different depending on screen settings, lighting conditions, and device display characteristics.

Customers should review the dimensions, specifications, and other important product details before purchasing.

We remain responsible for providing product information that is accurate and not materially misleading under applicable law.

Minor differences in digital image presentation do not excuse defective merchandise, incorrect products, or material discrepancies between a product and its description.

Product Availability

Product availability may change due to inventory updates or other operational circumstances.

An item displayed on the website may become unavailable before an order is successfully processed.

If an order cannot be fulfilled because of insufficient inventory or another issue, we will provide appropriate information and any required refund or other remedy under applicable law.

Pricing and Taxes

All prices are displayed in U.S. dollars (USD).

Applicable taxes are included in the displayed product prices.

Product prices may change, but any changes affecting an existing order will be handled in accordance with applicable law and the terms governing that transaction.

We do not reserve an unrestricted right to increase the price of an already confirmed order.

Customers will be able to review applicable order charges before submitting their purchase.

If a material pricing or listing error is identified, we will take reasonable corrective action and address affected orders consistently with applicable consumer protection requirements.

4. Orders and Payments

When placing an order, customers should review their selected merchandise, quantities, billing details, shipping address, and final order amount.

We currently accept the following payment card brands:

• American Express
• JCB
• Mastercard
• Discover
• Diners Club
• Visa

All transactions are processed in U.S. dollars (USD).

Order Submission and Confirmation

Submitting an order initiates the applicable order and payment processing procedures.

Payment transactions may require authorization or verification by the relevant card issuer or payment service provider.

Order submission, payment authorization, order confirmation, and shipment are separate stages.

A payment attempt does not necessarily mean that a transaction has been approved or that an order has been successfully confirmed.

Successful payment does not mean that an order has already shipped.

If an order cannot be completed or fulfilled, we will address the circumstances in accordance with applicable law and our published policies.

Payment Problems

Payments may occasionally be declined because of incorrect card information, insufficient available funds, card restrictions, incomplete verification, or decisions made by the issuing financial institution.

If a payment fails, customers may review their payment details, contact their card issuer, or request assistance from our customer service team.

For security reasons, please do not send complete payment card numbers, card security codes, or account passwords through ordinary email.

Additional information about accepted cards and payment-related questions is available on our Payment Methods page.

5. Shipping Policy

We provide Standard Shipping throughout the United States, including all 50 states.

International shipping is not available.

Order Processing

Our standard order processing time is 1–3 business days.

The daily processing cutoff is 6:00 PM Pacific Time.

Orders confirmed before the cutoff on a regular business day begin processing that day.

Orders confirmed after the cutoff, on weekends, or on applicable U.S. public holidays begin processing on the next business day.

Beginning order processing does not mean that an order has shipped.

Shipping Rates

Our Standard Shipping charges are:

Merchandise Subtotal	Shipping Charge
Below $160	$7.99
$160 or more	Free Standard Shipping

The free shipping threshold is based on the merchandise subtotal, excluding shipping charges.

Estimated Delivery Times

• Estimated Transit Time: 6–9 business days.
• Estimated Total Delivery Time: 7–12 business days, including order processing and shipping transit.

These estimates are provided for planning purposes and are not unconditional guarantees of delivery on a particular date.

Taxes and Additional Charges

Applicable taxes are included in the displayed product prices.

If customs-related processing is necessary under an applicable shipping arrangement, it is handled through the relevant logistics arrangements.

Customers are not required to pay additional import duties or customs clearance charges that were not disclosed during checkout.

Tracking and Delivery Delays

After an order ships, available tracking information is provided according to our shipping procedures.

Tracking updates may take time to appear after shipment.

If an order cannot be shipped within the applicable timeframe, we will follow relevant requirements concerning delay notifications, customer choices, and refunds, including the FTC Mail, Internet, or Telephone Order Merchandise Rule.

We do not disclaim legally required responsibilities for order fulfillment or delivery-related problems.

For complete shipping details, please review our Shipping Policy.

6. Cancellation Policy

Customers may request cancellation of an order before it has shipped.

Cancellation Before Shipment

If your order has not yet shipped, please contact customer service as soon as possible.

Eligible unshipped orders can be canceled for a full refund of the amount paid, including any shipping charges paid.

No cancellation fee applies to eligible unshipped orders.

An order that is being prepared but has not shipped is not automatically considered ineligible for cancellation.

Orders Already Shipped

Once an order has shipped, it generally cannot be canceled directly.

If you no longer wish to keep the merchandise, please wait until delivery and follow the applicable return procedures.

Shipment does not eliminate any return, refund, or other consumer rights available under our policies or applicable law.

How to Request Cancellation

You may contact customer service using the following information:

Email: customer@dreltorin.com

Phone: +1 (509) 613-7284

Please provide your order number, the name associated with the purchase, the email address used at checkout, and any reasonably necessary purchase verification information.

Do not provide complete card numbers or card security codes by email.

Cancellation Refunds

We will review the order's shipping status and inform you of the cancellation outcome.

Approved cancellations will be processed promptly, with refunds generally issued to the original payment method.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

For further details, please review our Cancellation Policy.

7. Returns and Refunds

Our Return & Refund Policy explains the eligibility requirements and procedures for returning merchandise and requesting refunds.

Voluntary Return Period

Customers may generally request a voluntary return within 14 calendar days after receiving their merchandise, subject to our published return conditions.

This 14-day period is a voluntary store policy and is not represented as a nationwide statutory cancellation right under U.S. law.

Return Eligibility and Shipping

Returned merchandise must meet the applicable requirements described in our Return & Refund Policy.

Return arrangements and shipping responsibilities for voluntary returns are determined under that policy.

For confirmed defective, damaged, or incorrectly delivered merchandise, we cover reasonable necessary return shipping costs and provide appropriate remedies in accordance with our policy and applicable law.

Exchanges

We do not offer routine direct exchanges.

Customers who wish to purchase a different item may follow the applicable return process and place a separate order.

This policy does not limit legally required remedies for defective or nonconforming merchandise.

Refund Processing

For eligible returned merchandise, refunds are initiated within 1–3 business days after the returned items have been received and verified.

Refunds are generally issued to the original payment method.

The actual time required for a refund to appear in a customer's account depends on the relevant financial institution or payment service provider.

The processing period for returned merchandise does not apply to the refund of a successfully canceled unshipped order.

Damaged, Defective, or Incorrect Products

If you receive merchandise that is damaged, defective, incorrect, or otherwise does not meet applicable legal requirements, please contact customer service.

We will review the issue and provide appropriate assistance and remedies based on the circumstances and applicable law.

Nothing in these terms restricts consumer rights concerning defective products, inaccurate product descriptions, or incorrect deliveries.

For complete return eligibility, procedures, and refund information, please review our Return & Refund Policy.

8. Privacy and Data Protection

We recognize the importance of protecting personal information provided during shopping and website use.

Depending on the activities involved, information processed through our website may include:

• Names and contact information.
• Billing and shipping addresses.
• Order and transaction information.
• Information needed to process payments.
• Customer service communications.
• Website access and session information.
• Information associated with cookies or similar technologies, where applicable.

How Information Is Used

Personal information may be processed as reasonably necessary to:

• Process and fulfill orders.
• Arrange delivery.
• Provide customer support.
• Handle cancellation requests.
• Manage returns and refunds.
• Maintain essential website functionality.
• Address fraud prevention and transaction security needs.
• Comply with applicable legal obligations.

Information Sharing

Certain information may be processed or shared with service providers where reasonably necessary to support relevant business activities, subject to applicable privacy requirements.

The specific information involved depends on the services and processing activities actually used.

Cookies and Similar Technologies

Cookies may be used to support essential website functions, including shopping cart operations and session management.

Additional cookie categories, if implemented, may be subject to relevant disclosure, consent, or opt-out requirements.

Our Cookies Statement explains common cookie categories and available management options.

Consumer Privacy Rights

Depending on applicable state privacy laws and the circumstances involved, consumers may have rights to request access to, correction of, or deletion of certain personal information.

Additional rights may include opting out of qualifying sales, sharing, or targeted advertising activities.

These rights vary by jurisdiction and are subject to applicable legal conditions and exceptions.

We handle personal information and privacy-related requests in accordance with our Privacy Policy and applicable law.

9. Acceptable Website Use

Customers may use our website for lawful browsing, shopping, and related activities.

You agree not to:

• Use the website for fraudulent or unlawful transactions.
• Attempt to gain unauthorized access to website systems.
• Introduce malicious code or intentionally interfere with website operations.
• Misrepresent your identity when placing orders.
• Use website content in ways that unlawfully infringe intellectual property rights.
• Engage in other activities that violate applicable law or interfere with legitimate website functions.

We may take reasonable action to address misuse, security threats, or unlawful activities, consistent with applicable legal requirements.

Nothing in these terms prevents customers from submitting legitimate complaints, publishing truthful reviews, exercising consumer rights, or pursuing lawful remedies.

10. Intellectual Property

Original website content and other protected materials may be subject to applicable copyright, trademark, and intellectual property laws.

Such materials may include original written content, graphics, page designs, and other creative elements.

Rights in particular materials belong to their respective lawful owners.

Unauthorized copying, distribution, or commercial use of protected materials may be restricted under applicable law.

Third-party product names, trademarks, photographs, and other materials remain subject to the rights of their respective owners.

Nothing in these terms claims ownership of all third-party content or restricts lawful uses permitted under applicable intellectual property laws.

11. Website Responsibilities and Limitation of Liability

We aim to provide accurate product information, transparent shopping policies, and appropriate customer service.

However, temporary website interruptions may occur because of maintenance, technical difficulties, network problems, or other operational circumstances.

We cannot guarantee that website access will always be uninterrupted.

If technical problems affect an order, payment, or other transaction, we will review the circumstances and address applicable obligations under our policies and relevant law.

To the extent permitted by applicable law, certain liabilities may be subject to lawful limitations.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, these terms do not improperly restrict liability or remedies relating to:

• Fraud or intentional misconduct.
• Gross negligence where liability cannot lawfully be excluded.
• Defective or unsafe products subject to applicable product liability laws.
• Materially misleading product information.
• Legally required refunds or order fulfillment obligations.
• Other nonwaivable consumer rights and legal protections.

Our responsibilities concerning product information, shipping, cancellations, returns, and refunds remain subject to the applicable laws and policies governing those activities.

12. Dispute Resolution

If you experience a problem involving an order, payment, delivery, product, cancellation, or refund, we encourage you to contact customer service.

We aim to review concerns fairly and work toward reasonable solutions through clear and timely communication.

When contacting us, please provide relevant order information and a description of the issue so that we can review your request.

If a matter cannot be resolved directly, customers retain the right to pursue available remedies under applicable law.

Nothing in these terms requires customers to waive legally protected rights to contact consumer protection authorities, raise eligible payment disputes with their card issuers, or seek appropriate judicial relief.

These terms do not establish mandatory arbitration, a class action waiver, or exclusive court jurisdiction.

13. Governing Law

These Terms of Service and related consumer transactions are subject to applicable United States federal and state laws.

The laws governing a particular matter may depend on the nature of the transaction, the customer's location, and other legally relevant circumstances.

Our contact address is located in Yakima, Washington, United States. This address does not, by itself, establish a mandatory or exclusive court jurisdiction.

Nothing in these terms excludes mandatory consumer protections provided under otherwise applicable federal or state laws.

14. Changes to These Terms

We may update these Terms of Service to reflect changes in our website operations, shopping policies, or applicable legal requirements.

Updated terms will be made available through our website.

Where applicable law requires additional notice or customer consent for particular changes, we will follow those requirements.

Changes to these terms do not retroactively eliminate statutory rights or remedies that customers have already acquired.

We encourage customers to review this page periodically for current information about our shopping terms.

15. Contact Us

If you have questions about these Terms of Service, product information, orders, payments, shipping, cancellations, returns, or refunds, please contact our customer service team.

Email: customer@dreltorin.com

Phone: +1 (509) 613-7284

Address: 1700 S 12th Ave, Yakima, WA 98902, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Pacific Time)

Shipping Coverage: Throughout the United States

Transaction Currency: U.S. Dollars (USD)

Email is our preferred contact method for inquiries involving order details, policy questions, or requests requiring a written explanation.

We aim to provide a clear and reliable shopping experience while respecting the rights and protections available to consumers under applicable law.